Specialising in Customer Service, Retail and Corporate Frontline Staff and Effective Telephone Techniques. Michelle is a high-energy presenter who will motivate your staff and give your business the competitive edge.
Speaking topics:
Customer Service
Leadership
Women's Issues
Providing tailored Customer Service programs since 1994 to the Corporate, Retail and Hospitality Industries.
Setting the Scene
Attitude
Building Customer Loyalty
Defusing Angry Customers
Turning an Enquiry into a Sale
Team Building
Michelle gives you user friendly strategies designed to increase the skills, knowledge and commitment of your staff.
